Qustodio stopped tracking screen time, how can I fix it?

If Qustodio stopped tracking screen time,

Check the sync status first;

• Review:
– Parent dashboard
– Device connection status
– Activity reports
– Recent app updates

• Look for:
– Offline device status
– Sync failures
– Permission changes
– Battery optimization restrictions
– Operating system updates

Gather evidence;

• Save screenshots showing:
– Missing screen time data
– Device status
– Parent dashboard
– Any error messages

• Keep:
– Device information
– Account email
– Subscription details
– Support conversations

Verify your device settings;

• Confirm:
– The child's device is connected to the internet
– Qustodio has all required permissions
– Battery optimization is not limiting the app
– The latest version of Qustodio is installed on both devices

These are key methods that we can offer. If you have more, please share.