Brand Overview: QUICK
QUICK is a prominent European fast-food hamburger restaurant chain established in 1971 by Belgian entrepreneur Baron François Vaxelaire. Originally founded in Belgium, the brand operates extensively across Belgium, France, Luxembourg, and select international franchise locations. Its operations are owned by private investment firm H.I.G. Capital in France and Burger Brands Belgium in Belgium and Luxembourg.
Contact Info
Official Email: [email protected]
Customer Service Phone (Belgium): +32 (0) 3 286 18 11
Customer Service Phone (France): +33 (0) 1 83 29 00 18
Online Support: Customer inquiries and feedback can also be submitted through the official contact forms on quick.fr and quick.be.
Industry and Operations
QUICK operates within the quick-service restaurant (QSR) and fast-food industry, competing directly with major global burger chains through corporate-owned and franchised locations.
- Core Menu Items: Signature burgers including the Giant, Quick'n Toast, and King Fish, accompanied by fries, specialty dipping sauces, and seasonal menu items.
- Halal Offerings: Extensive certified halal meat options across most locations in France.
- Service Channels: Dine-in restaurants, drive-thrus, takeout counters, and third-party delivery service integrations.
- Digital Services: The MyQuick mobile application, which allows customers to access promotional coupons, mobile ordering, and rewards programs.
User Sentiment
Customer feedback for QUICK leans heavily negative on online review forums and consumer complaint boards, with frequent dissatisfaction regarding operational speed, order correctness, and meal freshness.
- Order Inaccuracies: Frequent reports of missing sides, missing drinks, or incorrect burger preparations, particularly through drive-thru and delivery channels.
- Food Temperature and Freshness: Complaints about receiving lukewarm or cold burgers, stale fries, or food that appears to have been sitting under heat lamps too long.
- Extended Wait Times: Frustrations over slow counter and drive-thru service during peak rush hours, even when foot traffic is low.
- Restaurant Cleanliness: Customer grievances highlighting poorly maintained dining areas, dirty tables, and untidy restroom facilities at certain franchised branches.
- Staff Demeanor: Criticisms concerning unhelpful, dismissive, or rushed customer service interactions when reporting problems to on-duty staff.
- Mobile App Glitches: Technical issues with the MyQuick application, including failed coupon redemptions, lost loyalty points, and payment errors.
Share Your Experience
If you have experienced issues with QUICK, you are not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.