If Quantfury changed the leverage settings on your account without telling you, it might be because of updates to their policies or how they manage risk.
They can change account settings based on their Terms and Conditions when specific conditions are met. Going over these terms will make it clearer what their rights and responsibilities are when it comes to leverage adjustments.
If you want to fix this problem, just reach out to Quantfury's support team through the app’s Help Center or send them an email at [email protected].
Share your account details, the trades that were impacted, and any proof you have, like screenshots, that show the old and new leverage settings.
If the problem isn't sorted out, reach out to their compliance team at [email protected].
If you think the changes were unfair or hurt your finances, you might want to file a formal complaint with Xolvie to take action.