Brand Overview: PureKana
PureKana is an American wellness brand known for hemp-derived cannabidiol (CBD) and cannabinoid products. Founded in 2017, the brand operates under Vital Elements LLC and originated in Scottsdale, Arizona. It provides lab-tested hemp formulations designed for daily wellness, stress relief, and recovery.
Contact Info
Email: [email protected]
Phone Number: +1 (707) 683-8065
Industry and Operations
PureKana operates in the hemp, CBD, and dietary supplements industry. The company functions primarily through a direct-to-consumer online store, distributing hemp-extracted products across the United States. Its core offerings include:
- CBD and THC Gummies: Formulated for daily balance, focus, and sleep support in full-spectrum and broad-spectrum varieties.
- CBD Oils and Tinctures: Liquid extracts available in varying potencies and multiple flavors.
- Topicals: Body lotions, relief salves, and roll-on gels meant for targeted skin and muscle application.
- Capsules and Softgels: Ingestible pre-dosed CBD supplements designed for convenience.
- Pet Products: CBD-infused oils and treats tailored for dogs and cats.
User Sentiment
Customer feedback indicates widespread dissatisfaction regarding customer care responsiveness, subscription billing, and order handling.
- Unexpected Subscription Billing: Numerous consumers report finding themselves enrolled in recurring autoship programs without clear awareness, resulting in unauthorized repeat charges.
- Customer Service Reachability: Buyers frequently report that phone support is difficult to connect with or disconnects abruptly, and email inquiries often receive delayed or automated replies.
- Refund and Return Delays: Many users encounter lengthy wait times when attempting to secure refunds under the 30-day policy, alongside dissatisfaction with having to pay out-of-pocket return shipping costs.
- Shipping and Fulfillment Issues: Several complaints center on untracked packages, delayed shipments, or missing items in fulfilled packages.
- Perceived Inefficacy: A number of reviews mention that certain products failed to produce the anticipated relief or health benefits.
Share Your Experience
If you’ve experienced issues with PureKana, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.