Brand Overview: ProofreadingPal
ProofreadingPal is an online professional proofreading and editing service operated by ProofreadingPal LLC. Founded in 2010 by Brian Kaldenberg, the company is headquartered in Iowa City, Iowa, and serves students, academics, authors, and business professionals worldwide.
Contact Info
Email: [email protected]
Phone: 888-833-8385
Industry and Operations
ProofreadingPal operates in the editorial and language services industry, providing 24/7 document editing and proofreading. The brand relies on a proprietary two-editor model, meaning that every submitted text is examined by two separate proofreaders to maximize accuracy before being returned to the client.
- Academic Proofreading: Editing essays, term papers, journal submissions, theses, and dissertations tailored to major formatting styles such as APA, MLA, and Chicago.
- Business Proofreading: Reviewing corporate reports, marketing copy, website content, memos, and internal presentations.
- Manuscript Editing: Reviewing fiction and non-fiction books, short stories, and screenplays.
- Resume and Career Services: Polishing resumes, CVs, cover letters, and professional personal statements.
User Sentiment
While user evaluations often touch on delivery speed, common customer complaints highlight frustration regarding quality control, pricing transparency, and problem resolution.
- Overlooked Errors: Some users report finding missed grammatical mistakes, lingering typos, or awkward phrasing despite the company’s promise of a two-proofreader review.
- High Service Costs: Pricing can be significantly higher than standard single-editor services, which users note becomes prohibitive on longer documents or tight deadlines.
- Customer Support Disputes: A number of reviews mention difficulties getting revisions or refunds when documents fail to meet expectations, with support staff occasionally defending contested edits.
- Loss of Authorial Voice: Some clients complain that proofreaders made excessive or unnecessary rewrites that altered the intended tone and nuance of their writing.
Share Your Experience
If you’ve experienced issues with ProofreadingPal, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.