Pronet Password Panel Not Working, It's Not Safe
Pronet Is Not Safe! You cannot change the password with the Password Panel by yourself! Even though the technical service comes and tries to change the password with the password panel at least 5 times just for this, they cannot change the password via the panel. You have to share your password with the person who comes to the technical service and the person who makes the update in the center. They says this needs server update ! Moreover, although I have made the necessary applications to cancel, my subscription is still not canceled. Since I have no internet since June 4th, they keep interrupting even though they do not provide any service! A sticky nuisance Pronet!
Progress
Pronet called us, but we haven't reached the desired outcome yet. We want to cancel our contract, but they are talking about a 14,000 TL penalty fee. Their own technical team had already dismantled and taken the camera in May. The camera hasn't been used for months. They are trying to forcibly collect payment for a service we haven't received. We haven't made any progress. They are still fixated on providing technical support and sending a team.
Dear Customer, In order to access your subscription information, we kindly ask you to share your GSM number connected to the system or the customer number on your invoice (starting with S..). For any information, suggestions, opinions, and requests regarding our products and services, you can contact us through our call center. For all your applications, our Pronet Alarm Monitoring Center is at your service 24/7. Thank you for your understanding. Pronet Security Services Inc. Customer Service Department
41535627 is my contract number. You can reach me via WhatsApp on the number registered in the system. There is internet where I am, but there is no phone signal.
We thought that today's survey was related to the phone conversation with Mr. Veysel. They didn't say it was about the process on the phone. We were on the road, they hurriedly talked to my sister and filled out a survey. Now, when I open my computer, I find out that the issue is resolved. This is outright deception! They direct you to the survey by misleading you without offering a solution, and you receive information that the issue is resolved...
They still haven't found a solution!
