I Lost My Winnings on Meritcasino’s Pragmatic Game After My Balance Was Reset Without Payment

I played a Pragmatic Play slot game on the Meritcasino platform using my account (username: z*), and managed to secure a win. However, instead of crediting my account, the platform reset my balance to zero and refused to pay out my winnings.

I immediately contacted their support team to report the issue and seek clarification. Shockingly, their only response was, “You can take your complaint wherever you want.” This is completely unacceptable behavior from a gambling platform that promotes fair play and payout reliability. As a user who followed all rules and played their games as intended, I deserve a clear explanation and resolution—not disregard and silence.

I am formally reporting this incident and asking for Pragmatic Play to intervene and investigate this matter, as their games are being used by platforms that may be abusing their systems. I also call on Meritcasino to reinstate my rightful winnings immediately and explain why my balance was erased without reason.

I expect prompt action and accountability to ensure players are not left vulnerable to unregulated behavior like this.