I transferred CWIF from Poloneix to Mexc, but since it wasn’t the same currency, I requested a refund from Mexc. Unfortunately, Mexc mistakenly sent the refund to Poloneix's cold wallet instead of my address. I reached out to Poloneix for assistance, and they asked me for a video and screenshots as proof. I carefully followed all their instructions and sent the video as requested. However, each time they claimed something was missing from the video. I repeatedly provided exactly what was asked based on their emails, yet they kept finding new excuses not to process my refund. It feels like they are deliberately avoiding returning my funds. I am stuck in a loop of endless demands with no resolution in sight.
I am extremely disappointed with the way Mexc is handling my issue. I recently made an online purchase and accidentally sent Tron (TRX) instead of USDT to the provided address. Thankfully, the recipient was honest and returned the Tron to my Mexc account. However, Mexc refuses to credit the refunded...
I made a refund request from Binance TR to my MEXC account, but the funds have not been returned. I’ve been trying for days to resolve the issue, submitting multiple requests to MEXC support. Unfortunately, every request I send is automatically rejected without any proper explanation. I have provid...
My XLM withdrawal request has not been realized for months, and I cannot find a contact person; I wrote from everywhere. They responded as if they were making fun of me and blocked me from their Telegram channel. They closed withdrawals. My pending transaction timed out, and my funds were lost; Curr...
I've been trying to withdraw XLM from my Poloniex account for months, but the transaction is still pending. I've reached out to customer service several times, but unfortunately, they haven't been very responsive or helpful. They went ahead and blocked me from their Telegram channels. Poloniex has ...
I initiated a coin transfer from my MEXC account to my Binance TR wallet, and despite entering every detail correctly—including network, address, and MEMO—and receiving a “Completed” status from MEXC, the coins never arrived in my Binance TR account. I contacted Binance TR support, and they confirm...