Phyto Loyalty Points Became Unusable After the Company Changed

I purchased several products from the Phyto brand. During the purchasing process, I was told at pharmacies that the points offered through the program were quite valuable and that I would be able to use these points on other brands, particularly brands such as Lierac. However, after learning that Phyto Türkiye had been transferred to a new company, I realized that the new company does not appear to take the existing points system seriously and does not intend to continue the program. This situation has been very disappointing for many customers like me. In my conversations with the company, I was told that the previous company claims, “We did not have such a program.” However, I believe customers who still have unused coupons or points should be compensated so that they do not suffer a financial loss. It is also extremely important that customers be informed in advance if the use of these points will be discontinued before the company closes or transfers its operations.

If requested, I can provide images showing the points and coupons I currently have. I expect the current company to take these circumstances into consideration as part of the transition and offer a solution to compensate customers for the loss of their accumulated points.