Hello, I purchased a Philips Marathon Ultimate XB9155/07 vacuum cleaner in 2020. I used Philips' KAYDOL-KAZAN app to extend the product's warranty to 5 years. When I applied to the Philips service center in Kutahya/Merkez on 11/01/2023, they stated that they had no information from the KAYDOL-KAZAN app and could only provide the service at an additional charge. When I contacted Philips Customer Service, they directed me to the KAYDOL-KAZAN section for Philips Home Appliances via WhatsApp (545*********59). I messaged the provided WhatsApp number but did not receive a response. There used to be a level of seriousness and customer value in businesses; if you aren't willing to stand behind your product and promises, don't make grand promises to customers as if mocking them. I'm not sure why I extended the warranty for another 5 years. I'm hoping to get a response here.
I bought a Philips Marathon Ultimate XB9155/05 bagless vacuum cleaner on March 18, 2020. I was told during the purchase that if I signed up for the "Register and Win" campaign, the device would be covered by a 5-year warranty, including all spare parts. When I reviewed the form, I realized that "All...
I had a bad experience with the Philips and I want to share it so others don't go through the same thing. I bought a Philips vacuum cleaner from the Carrefour SA Media Markt branch in Nilufer, Bursa in June 2022. I did a lot of research and had high hopes for it. Yesterday, the vacuum started smelli...
I recently experienced an issue with my Philips xb9145/07 electric vacuum cleaner's power control attachment, which includes an on/off switch and the ability to adjust suction strength, as it broke. Despite contacting the authorized service center, I received an unsatisfactory response. During my co...
I bought a Philips Marathon Ultimate XB9185/07 bagless vacuum cleaner from Trendyol on December 31, 2021. But after only 3 months, the head attachment started to tilt and eventually fell off when it was attached to the vacuum. I had to use my own money to replace the bendy plastic with a piece of me...
I purchased the Philips PC8955/09 model vacuum cleaner a year ago, but it began malfunctioning last month. The problem started when the motor had to be replaced. After the motor replacement, the remote control stopped working, so I took it to the Adiyaman Technical Electronics service center. I expl...
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