Philips TV Came with a Broken Screen, No Idea What Takes Them So Long!

The TV we bought was found to be broken at the service opening. It's been a month. The replacement report came out, but we are still waiting... I bought it to surprise my parents and they were very upset when it turned out to be broken and our sadness increases as the suprwc prolongs. Please, we are waiting for news from Philips company as soon as possible... I am in contact with the company we bought... companies cannot do anything without hearing from you, we want the evaluation to be concluded in our favor as soon as possible, I have no idea why we are kept waiting like this!