I recently purchased the Philips 50PUS8909 Ambilight TV, and I’m already extremely disappointed. The setup was just completed yesterday, and the very first thing I attempted to do was install the essential apps I regularly use—BeIN Connect, Exxen, and Spotify. To my shock, none of these apps are available on this so-called “smart” TV.
Even worse, a Philips TV model I bought three years ago had full access to Google Play, allowing me to download all these apps with ease. Now, on this newer, supposedly more advanced model, I’m told I can’t install basic apps used by millions in Turkey? That’s completely unacceptable.
How can a global brand like Philips launch a smart TV in Turkey, without regional compatibility for Turkey’s most widely used streaming platforms? This isn’t a minor oversight—it directly impacts usability. I feel misled and frustrated.
I am requesting a full refund, or at the very least, an immediate firmware update to add these essential applications. If this issue isn’t resolved promptly, I will take further action through consumer protection channels. Fix your software or stop selling incomplete TVs in this market.
I own the Philips 65PUS8609/62 65” 4K Ambilight TV, and honestly, I’m deeply frustrated with its limitations. This TV only lets you use the pre-installed apps—you can’t search for, install, or even access a proper app store. There is no Google Play Store, App Gallery, or any kind of marketplace wher...
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