Unexpected Phemex Account Lockout - Unable to Withdraw Funds or Use Bonuses

My Phemex account got suspended out of the blue, and now I can't access my bonuses. I had actually generated a higher income than the amount provided through trading. I was not involved in any questionable behavior and was simply using the platform as usual. After verifying, it remains locked. Regrettably, there is no customer service available for assistance. I've attempted to reach out through email and live chat, but unfortunately, I have yet to receive a response. I kindly request that my account be reinstated as soon as possible.