Hemex recently banned withdrawals due to a security incident involving their hot wallet, which resulted in around $30 million in suspicious outflow.
The exchange has informed users that their cold wallets are secure and that trading services would continue uninterrupted.
They are performing a complete security review and have vowed to restore withdrawal services quickly after completion.
To accelerate the recovery of your payments, please contact Phemex customer service at [email protected] with your account information and a detailed explanation of your issue.
Additionally, use their 24/7 live chat function for immediate support.Include any necessary information, such as your username and transaction IDs, to facilitate the procedure.
If these measures do not result in a suitable resolution, consider filing a complaint with Xolvie to call attention to the problem.
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