Peugeot Gave Me a Used Engine Cover After Timing Belt Service

On July 16, 2025, the timing belt set of my Peugeot 3008 was replaced at the authorized Konya Özkaymak Peugeot service center. About a week later, when I opened the hood to refill the windshield washer fluid, I noticed that the engine cover was missing. When I contacted the service center, they firmly denied having forgotten the part. I then filed a complaint with Peugeot’s authorized customer service, and a case was opened by the service center regarding the issue. A few days later, I received a call from Konya Özkaymak Peugeot stating that the part had been forgotten in the warranty department and that I should visit the service center. However, when I arrived, they presented me with a used engine cover that clearly did not belong to my vehicle. Upon objecting, they brought another part that was also unrelated to my car. I objected again and was told that I would be contacted in the following days. Despite a week passing, I received no follow-up. I contacted Peugeot customer service once again and was assured that a new, original engine cover would be installed by the authorized service center. On July 31, 2025, I visited the Özkaymak Peugeot service center again, but once more, I left empty-handed after the same issues repeated. I now formally request that Peugeot Turkey address my grievance seriously and provide a brand new, original engine cover for my vehicle without further delay. I also ask that an internal investigation be conducted to prevent similar issues in the future, and that the financial and emotional losses I have suffered throughout this process be duly compensated.