I recently discovered that I can no longer use a ticket I had put on hold with Pegasus Airlines, as it has now expired. Pegasus is an airline I frequently choose, but I cannot accept that they failed to notify me when the expiration date of my ticket was approaching. People may forget, but companies, especially a major airline like Pegasus, should not overlook such important details or pretend they forgot.
This lack of communication has severely damaged your reputation in my eyes, and I strongly condemn this oversight. I will continue flying with your airline, but I am eager to see how you treat a dissatisfied customer like me going forward.
I’m writing to express my deep frustration with the severe communication issues I’ve experienced with Pegasus Airlines’ customer service and live support channels. I’ve tried multiple times to reach someone regarding a problem with my flight, but each attempt has been met with complete silence—no li...
I am absolutely fed up with Pegasus Airlines and their shady overbooking practices. They sold more tickets than there were seats on the flight and canceled my booking without proper notice or a real solution. As some sort of compensation, they issued me a “gift ticket” and told me I could use it whe...
On April 9, 2024, I had a confirmed flight with Pegasus Airlines—but due to overbooking (selling more seats than the plane’s capacity), I was denied boarding. As compensation, they gave me a free ticket and said I could use it within one year. That seemed fair at the time, but now it's March 2025, a...
Dear Pegasus Customer Service Team, it has been 45 days since my free tickets were defined, yet they have not been issued. I have reached out to your customer service team by phone and email at least 15 times, including on October 13, October 15, and October 18, 2024, as well as on other dates. Desp...
I had one of the most frustrating travel experiences with Pegasus Airlines due to their broken online check-in system. A few hours before my flight, I attempted to check in online as instructed. Despite entering my PNR number correctly, the system failed to recognize it. I tried multiple times but h...
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