On November 1, 2024, I experienced the loss of my father and bought a round-trip ticket from Brussels to Istanbul for my wife and daughter. After I submitted all the required documents to the airline, Pegasus Airlines processed a refund for my wife's ticket but denied the refund for my daughter's, stating that the reason was based on a closer degree of relation. I'm curious about the reasons behind the inconsistent policies that different airlines have. I bought a similar ticket from Turkish Airlines, and they processed the refunds for both tickets seamlessly. It’s not just about the money; it’s about what’s right. The inconsistency in managing the situation during such a challenging period seems unjust. I trust the company will take a closer look at their policies to provide consistent and compassionate support for their customers in these circumstances.
On 26.08.2023, I purchased a round-trip Pegasus ticket from Antalya to Diyarbakır (PNR: 12KSNM) and requested the cancellation of only the outbound flight due to my father’s passing. However, when I arrived at the airport, I found out that my return ticket had also been canceled and resold without a...
In November, I purchased a roundtrip ticket from Frankfurt to Turkey with Pegasus for the period between March 1st and March 6th, 2024. My wife and I live abroad, and since we reside 2.5 hours away from Frankfurt, we arranged our parking reservation based on the Pegasus departure and landing times a...
On 22/07/2025, I purchased 4 tickets from Pegasus for the Ankara–Istanbul flight. Since it would be my children’s first time flying, we specifically wanted to travel at a bright hour, so I paid about ₺900 extra per person to choose the 19:00 flight. However, our flight was delayed, and we were trans...
My wife and I were scheduled to fly from Sabiha Gökçen to Mecca on March 20, 2024, on Pegasus Airlines. However, Pegasus canceled our flight and rebooked us on a flight the day before, March 19, 2024. This caused us significant inconvenience and expense. We had to pay for an extra night in a hotel,...
I purchased a Pegasus flight ticket for December 14-17, 2024, along with the Pegasus Flex option, allowing for cancellations. However, when I needed to cancel my flight due to my father’s hospitalization, I contacted customer service and was shocked to learn they intended to deduct an amount much hi...
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