On November 18, 2024, I logged into the Pegasus Airlines system to purchase a flight ticket from Istanbul to Dalaman. Due to a system error, a ticket for the Izmir-Istanbul route was issued instead, which I purchased without noticing. Once I realized the mistake, I contacted the company to request a ticket cancellation. They assured me that they would get back to me, and I received an email stating that I would be contacted within three days. However, it took them 20 days to respond. Despite this long delay, there was no refund or cancellation fee offered. I filed separate complaints with Obilet.com, where I purchased the ticket, and Pegasus Airlines customer service. Both companies responded negatively, blaming me for the issue and avoiding responsibility.
On 26.08.2023, I purchased a round-trip Pegasus ticket from Antalya to Diyarbakır (PNR: 12KSNM) and requested the cancellation of only the outbound flight due to my father’s passing. However, when I arrived at the airport, I found out that my return ticket had also been canceled and resold without a...
On July 10, 2025, I purchased round-trip Pegasus Airlines flights through Booking.com.tr for the dates October 7, 2025 (Istanbul to Zurich) and October 13, 2025 (Zurich to Istanbul). The total amount charged to my credit card was $68.10 USD. Within an hour of booking, I contacted Pegasus Airlines c...
On November 9, 2025, I experienced a serious inconvenience during my Pegasus flights from Prague to Istanbul and then from Istanbul to Gaziantep. My Istanbul–Gaziantep flight was rescheduled from 20:15 to 19:55 without any notification. Even though I had purchased both flights together as a connecte...
On the 8th of July 2023, I had a connecting flight from Antalya to Istanbul and then to Muscat. However, due to overbooking, they didn't allow many passengers on the plane. They sold the same ticket to multiple people, and I endured three days of going back and forth to the airport without being abl...
My wife and I were scheduled to fly from Sabiha Gökçen to Mecca on March 20, 2024, on Pegasus Airlines. However, Pegasus canceled our flight and rebooked us on a flight the day before, March 19, 2024. This caused us significant inconvenience and expense. We had to pay for an extra night in a hotel,...
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