As a long-time Pegasus client based in Saudi Arabia (KSA), I'm very unhappy with the company's frequent flight cancellations and lack of contact. For years, we've had no viable options, and no one flight has been trouble-free.
Our flight was canceled again this morning, with no prior information. This is intolerable! There are over 40,000 Turks in Saudi Arabia, and I'm not the only one experiencing these challenges. I've filed more than 100 complaints, but the problem remains unaltered.
While those with the means choose Turkish Airlines, we are left at the mercy of Pegasus, continually subjected to their unprofessional and rude practices. Their contempt for client pleasure is demonstrated by their frequent flight cancellations and lack of communication.
I strongly urge Pegasus to review its business strategies and focus on consumer well-being. Their current strategy is not only unsustainable but also ethically unacceptable. They are benefitting from our limited options while giving subpar service.
Pegasus Airlines has let us down. The company clearly has no understanding of customer satisfaction. Unfortunately, we are left with limited domestic airline options in Turkey, and Pegasus takes advantage of this, knowing customers have few alternatives. As a result, they act like they don’t care ab...
I'm writing about the Pegasus Airlines branch in Turkey. From ticketing to the airport to boarding, it feels like a swarm of unhappy, hesitant, tense employees intent on scolding. Despite the fact that I've flown with them four times due to international travel, I'm embarrassed to have witnessed con...
My wife and I were scheduled to fly from Sabiha Gökçen to Mecca on March 20, 2024, on Pegasus Airlines. However, Pegasus canceled our flight and rebooked us on a flight the day before, March 19, 2024. This caused us significant inconvenience and expense. We had to pay for an extra night in a hotel,...
Today, when I arrived at Sabiha Gökçen Airport for my flight to Cairo (PC7692) booked with Pegasus Airlines, I was shocked to learn my flight was canceled without any prior notice. Despite booking directly through Pegasus, their staff refused to take any responsibility, instead giving me a phone num...
My Pegasus Airlines flight from Kayseri to Sabiha Gökçen was delayed by 1 hour and 45 minutes, just 20 minutes before takeoff, with no prior notice. I approached airport personnel and explained the gravity of my situation, as well as how they could help me. "You'll get to Istanbul when your plane ar...
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