If PDFSmart charged you after your free trial ended and you want to recover the payment;
Check your subscription status first;
• Log in to your PDFSmart account
• Go to → Account / Billing / Subscription
• Note:
– Subscription type
– Billing date
– Charged amount
• Screenshot the subscription details
Cancel the subscription immediately;
• Go to Account → Cancel subscription
• Ensure you receive a cancellation confirmation email
• Screenshot confirmation
Contact PDFSmart Support quickly;
• Explain:
– You were charged after the free trial
– You want a refund
• Provide:
– Account email
– Charged amount
– Transaction date
– Screenshot of charge
– Screenshot of subscription status
• Ask them to:
– Confirm cancellation
– Refund the recent charge
If they refuse or ignore you;
You might escalate your case by sharing it on Xolvie to apply public pressure.



