Unauthorized PDF Guru Charge Complaint and Refund Request
On the evening of December 29, 2025, a charge of approximately $50 USD was made without my knowledge or consent on my Akbank Axess credit card ending in 1096 through the PDF Guru application. I did not authorize any membership, purchase, or approval related to this transaction.
As soon as I noticed the issue, I immediately contacted my bank to report it and requested that the transaction be canceled and refunded. Although the transaction initially appeared as pending, I was later informed that the payment had gone through, and I exercised my right to dispute the charge. As a precaution, I also had my credit card canceled. I likewise contacted PDF Guru. Instead of issuing a refund, they offered me two years of free membership, which I did not accept, clearly stating that I wanted a refund of the amount charged without my consent. I reiterated my request to them and am currently waiting for the process to be finalized.
As a user residing in Adana, I demand the immediate refund of the $50 USD that was charged without my knowledge or consent, and the complete cancellation of any memberships that may have been created using my name. I also request a clear and written explanation of how this unauthorized transaction occurred.
Hello Evrim, Thank you for sharing the details of your situation and the process you have experienced with us. We sincerely apologize for the payment of 2,099 TRY taken from your Akbank Axess credit card (ending in ****) on 29.12.2025, for having to cancel your card as a precaution, being offered a 2‑year free usage instead of a refund, and for your request remaining unresolved to date. We fully understand your legitimate request for the refund to be processed, for all memberships that may have been opened in your name to be completely cancelled, and for you to be notified. We would like to point out that payments are taken only with user consent at the time of registration and that the subscription terms are presented transparently on the sales screen. We want to help you by examining this matter in detail and bringing your case to a resolution. We are awaiting your message so we can review the process in detail. Best regards, PDFGuru Team