PDF Guru Unauthorized Transaction - Refund Request
On 19 February 2026, I purchased a 7‑day subscription on the PDF Guru website for $1.40 AUD. I understood this to be a short, limited subscription that would end after 7 days, and I did not intend to continue with any longer or more expensive plan. However, after the 7‑day period ended, Pdfguru charged my account $70 AUD for a full month subscription instead of simply ending the service or, at most, renewing another 7‑day period. I did not authorize this $70 AUD payment, I did not knowingly agree to a monthly plan, and I have not received any email or clear information stating that my account would be moved to a 1‑month automatic subscription at this price. I contacted Pdfguru customer support to explain that the $70 AUD charge was unauthorized and to request a refund, but they refused to provide a refund. This situation has left me both disappointed and concerned about how this billing was handled. I request that Pdfguru immediately refund the full amount of $70 AUD that was charged without my authorization and cancel any ongoing subscription linked to my account so that I am not charged again in the future.
Hello Anmol, Thank you for reaching out to us and sharing the details of your situation. We sincerely apologize for the frustration, inconvenience, and disappointment caused by the $70 AUD charge on your account following your initial $1.40 AUD 7-day subscription on 19 February 2026, as well as the refusal you experienced during your initial contact with customer support. We fully understand your dissatisfaction regarding this unexpected transition to a monthly plan and acknowledge your clear request for an immediate full refund of $70 AUD, alongside the complete cancellation of any ongoing subscription linked to your account. Please note that payments are only processed with user authorization during registration, and subscription terms are transparently presented on the payment page. We would like to locate your account, re-evaluate your refund request, and ensure that your subscription is fully canceled to prevent any future charges. Please contact our dedicated support team. - The email address associated with your PDF Guru account or transaction. - A screenshot or copy of your bank statement showing the $1.40 AUD initial charge and the $70 AUD charge. Once we receive these details, we will locate your profile in our system, verify that all recurring billing has been completely stopped, review your refund request for priority re-assessment, and provide you with a response. We look forward to receiving your email so we can address your request promptly. Best regards, PDFGuru Team
