PDF Guru Charges €40 Without Clear Consent for Annual Subscription
On March 16, 2026, I was charged €40 on the PDF Guru website for an annual plan linked to my account under the email address carlosrm****@gmail.com. At no point was it clearly communicated to me that this service required payment, and I did not intend to purchase or subscribe to an annual plan. For this reason, I consider this charge to be an error.
I am requesting a full refund of the €40 charge and the immediate cancellation of the annual plan associated with my account. I also ask PDF Guru to clearly inform me of the exact date the refund will be processed, as I need to know when I will receive my money back.
I request that this issue be reviewed and resolved as soon as possible, as I believe I was charged for a service under conditions that were not clearly disclosed.
Hello Carlos, Thank you for reaching out to us and sharing the details of your situation. We sincerely apologize for the frustration, inconvenience, and concern caused by the €40 charge for an annual plan processed on March 16, 2026, under your account . We fully understand your dissatisfaction regarding this unexpected transaction and acknowledge your clear request for an immediate full refund of €40, the complete cancellation of your annual plan, and specific information regarding when the refunded funds will be returned to your account. Please note that payments are only processed with user authorization during registration, and subscription terms are transparently presented on the payment page. We would like to locate your account, ensure that your annual plan is fully canceled, review your refund request for priority processing, and provide you with clear details on the timeframe for the funds to reflect back in your account. Please contact our dedicated support team directly. In your message, kindly include: - The full email address associated with your account. - The first 6 and last 4 digits of the payment card used for the transaction. - A screenshot or copy of your payment receipt/statement showing the €40 charge from March 16, 2026. Once we receive these details, we will locate your profile in our system, ensure that all active billing is completely stopped, and thoroughly review your refund request. We look forward to receiving your email so we can address your request promptly. Best regards, PDFGuru Team
