Beurer Kitchen Scale I Ordered from Pazarama Hasn't Been Shipped After a Week

I ordered a Beurer precision kitchen scale (Order Number: 736483527) from Kalimed Medikal on the Pazarama Shopping site on 28.09.2024. It's been a whole week, and the product still hasn't shipped. What gives? The status is still stuck on "preparing." I’ve reached out to Pazarama several times, but I’m still waiting for a response, and the seller isn’t replying to my inquiries either. This delay has thrown a wrench in my plans, and honestly, it feels like I'm being overlooked. I was hoping for improved communication and service from both the platform and the seller. I'm really hoping this gets sorted out quickly because it's super annoying to be left in the dark without any updates.