Brand Overview: paysii
paysii (often branded as PaySii) is a digital remittance and financial technology platform designed to facilitate cross-border money transfers. Founded around 2014 and operated by entities including Paysii Ltd in the United Kingdom and Beeso Corp. in North America, the company allows users to send financial support internationally, particularly between North America, Europe, and destinations across East Africa and worldwide.
Contact Info
Customer Support Email: [email protected] (North America support: [email protected])
Customer Support Phone Number: +1-855-618-0888 / +1-855-518-1238
Industry and Operations
paysii operates in the digital remittance and financial technology sector. It provides an app- and web-based platform that allows migrant communities, individuals, and businesses to send funds overseas without visiting physical money transfer agents.
- International Money Transfers: Enables cross-border transfers delivered via bank deposit, mobile money wallets (such as M-Pesa, Sahal, and EVC Plus), or cash pickup locations.
- Mobile Airtime Top-Ups: Offers international mobile recharge services for prepaid phone numbers globally.
- Digital Wallet Solutions: Provides digital wallet features in select jurisdictions for storing funds and making direct app-based payments.
- Mobile Applications: Offers self-service transaction tracking and account management through mobile apps available on iOS and Android.
User Sentiment
User feedback regarding paysii reveals recurring difficulties with service reliability, unexpected delays in transactions, and slow resolution times when dealing with customer service inquiries.
- Transfer Delays: Many users report long waiting periods for transfers that were advertised as instant, leaving recipients waiting days for remittances.
- Delayed Refunds: Customers frequently encounter friction and prolonged wait times when requesting refunds after a transaction has failed or been cancelled.
- Customer Support Responsiveness: Users report frustration with automated chatbots, slow email response times, and difficulty reaching live customer support representatives.
- Transaction Errors and System Glitches: Dissatisfaction stems from technical errors within the mobile app, including transfer routing issues and payment processing failures.
- Account Verification Obstacles: Unexpected account locks, document verification delays, and payment compliance holds can prevent users from completing emergency money transfers.
Share Your Experience
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