Payeer Application Not Working

For the last four months I have been unable to access my Payeer wallet through the mobile application. When I try to log in, the application shows a red error message saying “Failed to establish session: code 1” on the screen where it asks me to scan my Touch ID and authorize with my fingerprint, and it does not allow me to proceed into my account. Because of this problem, I currently cannot reach my balance of approximately 300 USD in my wallet and I am unable to use or withdraw my funds. I have not yet been able to solve the situation on my own and have not received any support, so my money has effectively been blocked for months without any action on my side causing this. I request that my access problem be resolved as soon as possible or, at the very least, that you allow me to transfer my crypto assets from my Payeer wallet to another account so I can use my own funds safely.