Please Release My Amount
Hello Parimatch Support Team, Today I deposited ₹500 into my Parimatch account (User ID: 570228***). After this deposit, a casino bonus was automatically applied and my ₹500 real money balance is now locked under the bonus conditions. According to your Casino Terms & Conditions, specifically Rule No. 20 and Rule No. 21, I understand that I have the right to refuse the bonus as long as I have not used any Free Spins. I confirm that I have not used any Free Spins on this bonus. Despite this, there is no “Cancel bonus” button visible in my account, so I am unable to cancel the bonus myself as stated in your own rules. Because of this technical or system issue, my real money deposit of ₹500 is being unfairly held and I cannot move it to my withdrawal balance. I kindly request that you manually cancel this casino bonus from your side in line with Rule No. 20 and 21, and immediately release my ₹500 real money deposit into my available withdrawal balance. I also ask you to ensure that such an issue with the missing “Cancel bonus” button does not occur again in the future. Please confirm once the bonus has been removed and my real money has been fully unlocked for withdrawal.
I a PhonePe user and I deposited ₹500 on 15 October 2026 at around 1:45 pm. After this deposit, my ount did not appear in my main balance and instead went into the bonus balance section. I was expecting this ₹500 deposit to be fully available in my normal usable balance, but because it has gone into bonus, I not able to use it as I intended. This situation has caused me financial inconvenience. I request that my ₹500, which has been added as bonus, be converted to my regular balance or be refunded to me, and I would like a clear explanation of why this happened so that it does not repeat in the future.