Deposit Never Refunded

I am writing to report an unresolved issue regarding a failed deposit on Parimatch where my money has still not been refunded. On 5 May 2026, I made a deposit of ₹20,000 to my Parimatch account through UPI, using my J&K Bank account via the Paytm app. The transaction was later shown as “declined” on Parimatch, but the amount was successfully debited from my bank account and has not been returned. It has now been more than 15 days since this failed deposit, and the ₹20,000 has still not been credited back either to my Parimatch balance or to my bank account. I contacted Parimatch customer support about this problem, but the issue remains unresolved and I have not received my money. I request that this matter be urgently investigated, and that my ₹20,000 be either credited to my Parimatch account as a valid deposit or refunded back to my J&K Bank account used via Paytm UPI as soon as possible. I also request a clear explanation of why the transaction was marked as declined while the money was debited from my account and why the refund has been delayed for so long.