Paribu Account Blocked and Funds Still Inaccessible
On September 16, 2026, I transferred 20,352 USDT from my own Trust Wallet account to my Paribu account. On the same day, Paribu’s compliance team requested details regarding the transfer, and I provided all of the requested information completely and accurately. Afterward, Paribu’s live support team informed me that my transactions had been placed under review by MASAK, the Financial Crimes Investigation Board under the Turkish Ministry of Treasury and Finance, pursuant to Article 19/A of Law No. 5549, and that transactions on my account had therefore been restricted. I understand that, under the relevant legal provision, MASAK may impose a block for a maximum of seven business days and that any extension would require the matter to be referred to the competent legal authorities.
However, the block on my account has not been lifted since September 16, 2026. Throughout this period, every time I have contacted Paribu, I have been told that they cannot provide me with any information, cannot assist me, and that the entire process is with MASAK.
At present, I have approximately $30,900 worth of assets in my Paribu account. Approximately $10,300 of this amount is held in Turkish Lira, while approximately $20,600 is held as a USDT balance. As also shown in the Paribu application, my total account balance is 1,504,718.70 Turkish Lira. Both my withdrawal requests and my buy and sell transactions are continuously blocked with the error message “We are unable to process your transaction,” leaving my funds effectively inaccessible. For example, I attempted to submit a 100,000 Turkish Lira withdrawal to my account at T. C. Ziraat Bankası A.Ş., but received the error message “We are unable to process your withdrawal request.”
In written communications through Paribu live support with a customer representative named Berk, I was explicitly informed that Paribu cannot facilitate transactions under Law No. 5549, that the process has been suspended due to the MASAK review, and that my financial transactions therefore cannot be processed. Despite this, my entire account balance continues to be blocked without any additional justification or formal notification being provided to me.
My Paribu account is registered in the name of Mısra Demir. A substantial amount of my assets has remained blocked by both Paribu and MASAK even though the statutory blocking period has expired, without the legal basis for continuing the restriction being transparently explained to me. I request that the block be lifted immediately, that my full and uninterrupted access to the funds in my account be restored, and that I be provided with clear, written, and specific information regarding the status and legal basis of this process.