On October 17, 2025, I made a payment of $32 by credit card through the website www.owala**.com
to order an Owala thermos. Despite 18 days passing since my order, I have not received any updates, shipping confirmation, or tracking number.
I have tried to contact the company multiple times through the website and email, but I have not received any response. There is no other way to contact them on the site. I was also unable to find any information about return or exchange policies during the purchase process.
I request both a refund of my payment and the delivery of my product. I ask that my issue be resolved as soon as possible.
On February 9, 2026, I placed an order for a thermos on the Owala website. My order number is #44b638-1171. I paid a total of $29 (including shipping) with my credit card. However, I did not receive any confirmation email or SMS notification regarding my order. On the morning of February 12, 2026, ...
On December 22, 2025, I purchased a thermos from the website www.owala**.com . I made the payment using my Ziraat Bank virtual credit card in the amount of $32. After placing the order, I was given the order number “#44b638-814” and a shipping tracking number AX1000751487CD, along with a link (https...
On December 24, 2025, I placed an order from Istanbul on the Owala website, believing it to be an official or authorized Owala seller. My order included two Owala 32 oz FreeSip stainless steel water bottles and one Owala 2-in-1 bottle cleaning brush. My order number is #44b638-928, and I successfull...
The order I placed on the Owala website on May 13, 2005 is still showing as pending, as seen in the image. After placing the order, I did not receive any email, and I also did not get a response to the message I sent to their contact email. The payment was made by credit card. This website is clear...
On December 30, 2026, I ordered two 24 oz water bottles from the Owala website because it claimed to be a Turkey-based site and stated that shipments would be handled by Yurtiçi Kargo. After placing my order and completing the payment, I received an email a few days later from an international shipp...
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