Owala Order Stuck on Pending—No Shipping or Customer Support Response

On December 24, 2025, I placed an order from Istanbul on the Owala website, believing it to be an official or authorized Owala seller. My order included two Owala 32 oz FreeSip stainless steel water bottles and one Owala 2-in-1 bottle cleaning brush. My order number is #44b638-928, and I successfully paid a total of $64 by credit card.

However, as of January 27, 2026, my order status still shows as “Pending.” The products have neither been shipped nor delivered, and no tracking number has been provided. Despite contacting the website multiple times, I have not received any response.

Since no products have been delivered and no customer support has been provided for this fully paid order, I request a full refund of the $64 I paid.