On December 22, 2025, I purchased a thermos from the website www.owala**.com
. I made the payment using my Ziraat Bank virtual credit card in the amount of $32. After placing the order, I was given the order number “#44b638-814” and a shipping tracking number AX1000751487CD, along with a link (https://www.track718.us/en/detail?n***s=AX1000751487CD
) to track the shipment.
Although the tracking site shows the package as “delivered,” I never received any product, and no shipment arrived at my address. I emailed p****@vipemhelp.com to ask about my order. Initially, I received an automated response stating that the product had been shipped. However, when I followed up because the item never arrived, I received no further response. I have neither received the product nor been able to reach anyone for assistance.
To resolve this issue, I request an immediate refund of the $32 I paid. I do not accept this practice of misleading consumers by showing fake tracking links as “delivered” when the product is not actually shipped. I also request that the website www.owalatr.com
and the related parties be investigated and that my grievance be resolved as soon as possible.
On October 17, 2025, I made a payment of $32 by credit card through the website www.owala**.com to order an Owala thermos. Despite 18 days passing since my order, I have not received any updates, shipping confirmation, or tracking number. I have tried to contact the company multiple times through ...
On February 9, 2026, I placed an order for a thermos on the Owala website. My order number is #44b638-1171. I paid a total of $29 (including shipping) with my credit card. However, I did not receive any confirmation email or SMS notification regarding my order. On the morning of February 12, 2026, ...
On December 24, 2025, I placed an order from Istanbul on the Owala website, believing it to be an official or authorized Owala seller. My order included two Owala 32 oz FreeSip stainless steel water bottles and one Owala 2-in-1 bottle cleaning brush. My order number is #44b638-928, and I successfull...
On December 30, 2026, I ordered two 24 oz water bottles from the Owala website because it claimed to be a Turkey-based site and stated that shipments would be handled by Yurtiçi Kargo. After placing my order and completing the payment, I received an email a few days later from an international shipp...
The order I placed on the Owala website on May 13, 2005 is still showing as pending, as seen in the image. After placing the order, I did not receive any email, and I also did not get a response to the message I sent to their contact email. The payment was made by credit card. This website is clear...
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