Outsunny Logo

Outsunny

Outsunny Logo
Outsunny

Complaints

4 complaints
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Outsunny Took My Money, Didn't Deliver and Made Me Wait Weeks for a Refund

31

Dealing with Outsunny has been a total disaster. They grabbed my money right away, but from then everything started to g...

Outsunny Gazebo Broke In Light Wind and Warranty Expired Right Before Help

20

From Outsunny, I purchased a "windproof" permanent gazebo that proved to be a total nightmare. Although they said it cou...

Brand Overview: Outsunny

Outsunny is an outdoor living and garden furniture brand specializing in patio furniture, gazebos, pergolas, greenhouses, sheds, garden accessories, and outdoor leisure products. Founded in 2013, the brand serves customers across multiple international markets and focuses on providing affordable solutions for outdoor spaces, gardens, patios, balconies, and backyards.

Contact Info

Customer support email: [email protected]

Customer support phone: +1-877-644-9366

UK customer support email: [email protected]

UK customer support phone: 0800 240 4050

Support hours: Customer support is generally available during weekday business hours.

Industry and Operations

Outsunny operates in the outdoor furniture and garden products industry. The company offers a broad range of products designed for outdoor living, gardening, storage, shade solutions, and backyard entertainment through its online stores and retail partners.

  • Patio and garden furniture
  • Gazebos, pergolas, and canopies
  • Greenhouses and gardening products
  • Garden sheds and storage solutions
  • Outdoor swings, loungers, and hammocks
  • Fire pits and outdoor décor
  • Barbecue and outdoor cooking equipment

User Sentiment

User feedback is mixed, with complaints frequently focusing on product quality, customer service experiences, and order fulfillment issues.

  • Products arriving damaged, defective, or with missing parts
  • Concerns about the durability of certain outdoor furniture items
  • Difficulties obtaining replacement parts
  • Slow responses from customer support
  • Refund and return process disputes
  • Delivery delays and incomplete shipments
  • Warranty claim challenges
  • Assembly difficulties and unclear instructions

Share Your Experience

If you've experienced issues with Outsunny, you're not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.