I Cannot Reach Online Soccer Manager Support for a Failed Coin Purchase

About two hours ago, I purchased the "small packet" coin bundle through the Online Soccer Manager app. I completed the payment online, and although the funds were successfully debited from my account, the purchased coins were never loaded into my profile.

Furthermore, I have been completely unable to reach the support team through the app or any other channel. Having the payment collected without receiving the coins creates an unfair situation.

I demand that the coins I purchased be fully credited to my account, or that the amount paid be refunded to me. I request a thorough review of this issue and an official response regarding my account status.