I recently bought a new phone, and ever since, I’ve been unable to access my Ome TV account because the previous owner of the device appears to have been banned from the app. When I installed the Ome TV app and tried to log in, I received a ban notification—even though my personal account has never been banned.
I tried uninstalling and reinstalling the app, but the problem remains. The ban seems to be linked to the device or IP, not the account. I’m completely locked out of the app, and there’s no option to log out of the banned session or contact support through the app itself.
This is extremely frustrating because I’m being punished for something I didn’t do, and I have no way to fix it on my own. Ome TV needs to implement a system that differentiates between users, especially on secondhand devices. I’m asking the Ome TV team to lift the device ban or provide a way for me to verify my account and continue using the service.
I believe I’ve been permanently banned on OmeTV, even though I’m not sure why or when it happened. Here’s what’s happening: on my current device, the OmeTV app does not show my camera at all—it's just a blank or black screen. But when I open OmeTV from the browser on the same device, the camera work...
I was using the Ome TV app on my iPhone when I was suddenly banned without any valid reason. This happened just a few minutes ago, and the only message displayed on my screen was that “multiple complaints were received from other users.” I want to make it clear that I did not violate any rules or en...
I recently bought a brand new phone and decided to try OmeTV for the first time. Since I'm a brand-new user, it's absolutely impossible for me to be banned. Yet, despite this, I can't turn on my camera at all. Naturally, I checked the app permissions, thinking maybe I forgot to grant access—but her...
I was using the Ome TV app on my iPhone. About a year ago, my account was permanently banned during a video chat due to what was claimed to be inappropriate behavior. Since that day, I have not been able to access my account. At the time of the ban, a message appeared on the screen stating “you are ...
I’m using the Ome TV app on my iPhone in Germany, and over the last four sessions, my account has been banned unfairly, even though I did not violate any rules. Most recently, last night, I once again received the message “You are banned” with no explanation provided. Each time this happens, I’ve h...
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