I opened an account on OKX with the intention of using it for secure crypto transactions, especially after hearing so many positive reviews about the platform. The very next day, ₺31,000 worth of Tron was transferred into my account. I converted the funds as usual, but immediately after that, I was logged out of the app without warning.
In a panic, I tried to log back in but accidentally entered the wrong password a few times due to stress, which resulted in my account being suspended. Since then, I’ve been locked out completely. I reached out to support but have received no response at all.
This is incredibly disappointing for a platform that claims to offer trust and security. I joined OKX with full confidence, only to be shut out the moment a significant balance appeared in my account. It feels like I’ve been abandoned with no explanation and no access to my funds.
I urgently request a response from OKX and immediate reactivation of my account. I need access to my assets—₺31K is not a small amount. This platform needs to stand by its users and resolve issues quickly, not leave them in the dark with their funds locked away.
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