I recently attempted to transfer Tether (USDT) from my OKX account to my Gate.io account, but the funds never arrived. The transaction was successfully deducted from my OKX account, as shown in the attached documentation. I checked my Gate.io account multiple times over the next 30 minutes, but the balance remains unchanged.
This delay and uncertainty have caused me significant inconvenience. I request the immediate reversal or proper resolution of this transaction. OKX should take responsibility and ensure smooth and timely fund transfers to maintain trust. Please address this issue urgently and return the missing funds to my account. Thank you.
I made a BTC transfer from the OKX app yesterday at 20:07, sending the funds to the correct address provided by OKX. However, the funds appear to be stuck at the address—they haven’t been credited to my OKX account, nor have they been returned. I’m unable to reach customer service, and this issue is...
On July 22nd, I transferred 15,960.24 NOTUSDT from my Binance account to OKX, but OKX never credited the funds to my account nor returned them to Binance. For days, I’ve been given the runaround with no resolution. Typically, if there’s an address issue, the coins should be returned to the sender, b...
I requested a withdrawal on OKX crypto platform, but the money never arrived in my account. When I check the app, it shows that the transaction was successfully processed, yet my funds are missing. I reached out to customer support, but they keep giving vague excuses and blaming a technical issue. ...
Although it was my mistake, I sent Ton Coins to the wrong exchange. Binance resolved the issue within two hours by correcting the memo error and returning the funds to OKX. Binance even shared all transaction details (Txid) with me. However, OKX has yet to refund the Ton Coins returned to my accoun...
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