I Lost My Solana Transfer from OKX to Phantom Wallet and Support Isn’t Helping
Hello everyone. About 40 days ago, a friend of mine transferred Solana (SOL) from their OKX TR account to my Phantom wallet. Despite numerous attempts to get help from OKX customer service, we still haven’t received a proper solution. The transaction is marked as completed on OKX’s end, but the funds have never arrived in my Phantom wallet.
We’ve triple-checked everything—wallet address, blockchain network, and transaction ID. Everything was entered correctly. Yet the coins never made it to the destination. This situation has caused enormous stress, both emotionally and financially. I can't believe such a reputable exchange can leave users in the dark for this long with no clear accountability or fix.
We trusted OKX with this transaction, and now we feel abandoned. If this happened to anyone else, please speak up. And to OKX—this is unacceptable. I need my Solana tokens to either be properly delivered or refunded immediately. Stop giving generic responses and actually investigate this issue thoroughly. I expect a real solution, not silence.
Dear Omid, Thank you for reaching out to us. Due to the principle of user information confidentiality under KVKK regulations, we are unable to share information regarding the transactions of another user. The relevant account holder may contact us 24/7 via live support or support request regarding this matter. Thank you for your understanding. Best regards, Atilla OKX TR Team
How long are we supposed to wait and hear that it's under review? You shamelessly haven't resolved this issue during this process and you're talking to me about rules. You shamelessly can't provide a result. You don't export to another country. The token should be credited to the account in a minute. That's the whole point. Everything needed is here. You still can't help and shamelessly, I wrote this in complaints and after 7 days you reply and talk about 24/7 support. We want results, not excuses.
