Escalate OKX Customer Service Tickets for Frozen Crypto Assets
After making trades on the OKX TR exchange, my account was automatically credited with a wSOL (Wrapped SOL) balance instead of USDC. However, there is a serious technical issue with the wSOL asset reflecting in my account. Since wSOL is an asset that is not supported for trading on OKX TR's centralized exchange, I cannot sell, swap, or transfer this balance off the platform. Therefore, the balance showing in my account after the transaction is practically unusable.
I first contacted OKX TR Support regarding this issue on July 12, 2026. Exactly 36 days have passed, yet the problem remains unresolved. Currently, I have approximately $230 worth of wSOL in my account. This amount equates to roughly $230 at the current exchange rate. Despite this, I cannot use, sell, or transfer my own funds to another wallet.
Even though I have repeatedly reached out to the OKX TR support team, they have not provided any concrete action to fix the problem. Their responses have mostly been limited to, "We understand the issue you are experiencing, and we apologize." The failure to resolve a technical issue for 36 days and my inability to use my funds during this time has caused a serious hardship. Although I have been tracking the process via Ticket ID: 36556684, I haven't seen any clear steps taken toward a solution.
My request is clear: I demand that my wSOL balance of approximately $230 be made usable—ideally by converting it to a fully supported asset on OKX TR, like USDC or SOL—or by making it accessible to me in some other way. Furthermore, I expect compensation for the inconvenience caused by being unable to use my funds for 36 days, and I expect a technically viable, clear, and definitive solution rather than a standard apology message. I demand that the relevant technical department urgently investigate this issue and inform me immediately and clearly about the steps they will take. Keeping this unusable balance locked in my account is unacceptable; I want this issue resolved and an urgent solution provided.
