On August 25, I purchased a Nyx makeup primer and setting spray from the Watsons online app. When the products were delivered, the box was mostly torn, although it had not been opened.
I have photos showing that the package was shipped in this condition. The products were not wrapped in any protective packaging, and there was no safety seal on either item. Both products were clumpy and had a foul smell, and the setting spray arrived spilled. I’ve purchased the same items before from Nyx’s official website and never encountered a smell like this, so I believe these products are spoiled.
Since August 25, I have been trying to reach Watsons through both the online app and WhatsApp, but I have not been able to get a response. On WhatsApp, I repeatedly receive a message saying, “Our representative is assisting other customers,” and the conversation ends automatically. I also couldn’t get help through the online app. When I called, they only gave me an email address, and although I sent three emails, I still received no reply. I have no other channel to report my issue, and my frustration is increasing every day.
My order number is 0283625658. I have photos showing that the products are spoiled and unusable. I am requesting both a full refund and replacement products to be sent to me. Additionally, I want my grievance addressed, as not receiving any response for such a long time has been extremely frustrating.
Yesterday (15.07.2024), I purchased the Nyx Can’t Stop Won’t Stop foundation from Watsons, and it caused severe irritation on my skin. Additionally, the product doesn’t blend well or apply smoothly. This has been one of the worst foundation experiences I’ve had. I couldn’t find contact information ...
I recently purchased a NYX Professional Makeup foundation, and the moment I opened it for the first time, I noticed something was wrong. Even from the outer packaging, it was clear that the product had changed color—a major red flag. Upon dispensing it, the texture was completely off: the foundation...
On February 10, 2023, I purchased the NYX Professional Makeup Bare With Me Concealer Serum from Watsons Online. Within a short period of time, the pump of the product became faulty, rendering it unusable. I initially reached out to NYX customer service to report the issue, but they directed me to co...
I purchased the Nyx Face Glue makeup setting spray on July 27 through Trendyol, and on my very first use, the product clumped up and failed to set my makeup. I only used it once, and it absolutely did not perform as expected. I did not experience any skin reaction or other negative effects—the probl...
I purchased a NYX concealer from Watsons, expecting decent performance based on all the hype from influencers. But what a disappointment. The product doesn’t conceal anything—it’s patchy, barely provides coverage, and the texture feels completely off. I’ve used concealers at a fraction of the price ...
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