Today I received my NYX blush order, and to my shock, the compact arrived completely empty—there was no product inside the packaging at all. I contacted the retailer immediately, and while they agreed to a return, I’m deeply disappointed by the situation.
What makes this worse is that NYX products aren't sold locally where I live, so I now have no chance of easily replacing the blush. On top of the initial excitement being ruined, I now have to go through the inconvenience of repacking and shipping it back for a refund.
This level of quality control failure from a brand like NYX is unacceptable. I expect NYX to take full responsibility for this oversight and offer a proper resolution to ensure this doesn’t happen again to other customers.
I ordered a NYX blush from L’Oréal, but when the product arrived, it was completely broken inside the packaging. Naturally, I submitted it for return right away. However, to my surprise, the return was rejected without any valid explanation and the damaged product was sent back to me. I refused to ...
I’ve purchased several NYX products over time, hoping for quality and performance—but sadly, almost every single one left me disappointed. Most of the items I bought arrived either dried out or damaged. Concealers I was excited to try came out stiff and cakey, and they settled into my under-eye line...
I purchased a Nyx Professional Makeup Buttermelt blush just 1–2 months ago, and I'm extremely disappointed with the poor packaging quality. I’ve never dropped the product, yet the lid is already loose, wobbles constantly, and easily detaches from the container. This makes the product difficult to us...
I recently purchased a NYX Professional Makeup foundation, and the moment I opened it for the first time, I noticed something was wrong. Even from the outer packaging, it was clear that the product had changed color—a major red flag. Upon dispensing it, the texture was completely off: the foundation...
I recently purchased the NYX Buttermelt Blush, and it’s only been 8 days since I bought it. This morning, I went to use it and was shocked to see that the blush was completely shattered inside the compact. It crumbled into pieces despite being barely used and stored with care. There’s absolutely no...
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