Nuxe Seller on Trendyol Ignores Damaged Product Claims for Nearly Three Months

On June 8, 2026, I purchased the Nuxe Infinite Glow Gift Set directly from the official Nuxe store on Trendyol (Order No. 11302631140). Upon opening the package, I discovered that the bottle of shimmering dry oil contained within the set was completely shattered and leaked entirely.

For nearly three months, I have repeatedly reached out via Trendyol seller support, Nuxe corporate channels, and Nuxe’s official Instagram account without receiving a single reply. Due to safety hazards associated with broken glass, I was forced to dispose of the shattered bottle fragments. Being left without a functional product for my planned vacation—compounded by months of complete silence from customer support—has resulted in significant consumer frustration and unaddressed financial loss.

I demand that Nuxe and Trendyol immediately dispatch a replacement bottle of the shimmering dry oil to complete my order without requiring the physical return of shattered glass. Additionally, to remedy months of ignored inquiries and restore brand trust, I request a complimentary promotional courtesy gift, specifically the newly released Nuxe straw beach bag, to resolve this hardship.