Nitrado charged me for a service I didn’t use — how can I request a refund?

If you want to request a refund, here are detailed and proven recommendations:

Clarify what the charge was for.
In your account dashboard, check the service name, billing period, and service status. Charges often occur due to automatic renewals or inactive servers.

Document the fact that the service was not used.
Note whether:

the server was turned off

the service was never activated

you did not access the control panel

These points are important to mention in your request.

Submit a support request.
In your message, clearly state:

that the service was paid for

that you did not use it

the exact dates involved

your request for a refund

Keep the request clear and to the point.

Refer to improper service delivery.
If the service was not provided or was unused for reasons beyond your control, this is a valid basis for a refund or recalculation.

Review the automatic renewal terms.
Even if the charge was automatic, you still have the right to dispute the payment if the service was not needed or not actually used.

Save all evidence.
Screenshots of charges, server status, and communication with support are essential if the dispute drags on.

If the refund is denied or there is no response.
Publicly documenting the situation on Xolvie with dates, amounts, and lack of service often changes the provider’s position.