On April 29, 2023, I purchased a pair of shoes through Nike Turkey’s official website. I later returned the product and on June 13, 2024, I was informed that my return had been approved. However, despite the considerable time that has passed since then, no refund has been made to my account. During this process, I contacted Nike multiple times. I spoke on the phone 6–7 times and repeatedly sent all the requested documents via e-mail. Since the product price of ₺2,799 was still not refunded, I applied to the Consumer Arbitration Committee, and on August 15, 2025, a decision was issued in my favor. I also notified Nike of this decision both by phone and by e-mail. Despite all this, Nike refuses to comply with the decision of the Consumer Arbitration Committee and claims that the payment has already been made, stating that they will not make any further payment. The ₺2,799 I paid back in 2023 has significantly lost value against inflation as of today, which is further increasing my grievance. Despite the binding decision of the Consumer Arbitration Committee, Nike Turkey has still not carried out the refund payment. I request that the amount of ₺2,799 be transferred to my account together with the legal interest and that my grievance caused by this entire process be remedied urgently.
I sent my Nike shoes for inspection due to defects, and on June 22, I received an email confirming that my refund was approved. However, it’s now been three months, and I still haven’t received any refund. Despite repeated follow-ups, Nike claimed the payment was made and even sent me a refund recei...
On the day I bought my Nike shoes, I mentioned that they felt tight, but they said they would "stretch out." After two weeks, I went back with the same complaint and received the same response. Two weeks later, the shoes started to loosen up, but the right shoe began to tighten even more, causing ir...
On March 9, 2023, I bought a shoe from Trabzon Forum Nike store. The shoes opened from the sides in a period of 3 months and the company sent it for examination on June 17th. I received the shoes today with a rejection response. But I can't understand that a product that I paid more than 1500 TL giv...
On September 22, 2024, I purchased a pair of Nike Jordan (FQ8162-142-6.5Y) from the Nike store in Acity Ankara. After only one month of use, the edges of the shoes started deteriorating, showing visible material damage. On December 28, 2024, I submitted a consumer complaint form (No: 148721) to the...
I purchased Nike Air Plus sneakers on July 28, 2024, but within just three months, both shoes began falling apart. The toe area opened, the soles separated significantly, and there were tears on the sides. On November 18, 2024, I returned the shoes to Barçın Spor for a refund or replacement. However...
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