New Holland Refused Warranty on My Tractor Tire Damaged by Field Stone
On 12/25/2024, while plowing a field with the tractor we purchased from the New Holland dealership, a stone punctured the rear tire, causing it to balloon. When we sent photos of the tire to the relevant departments, we were told it was user error and would not be covered under warranty. Was this tractor designed to be used only on paved roads, or did they assume our fields would be stone-free? Was this tire intended to operate only on the carpet? Calling this a user error feels like an insult. It’s disappointing. This response is not what I expected from New Holland Agriculture.
Dear Asım S., Regarding your complaint titled "Tractor Tire Issue: User Error?" I have shared our proposed solutions with you during our phone conversation. At New Holland, we highly value feedback processes. By filling out the customer satisfaction survey we sent you, you can help us evaluate our solution process and improve our service quality. We thank you for trusting us and collaborating with us during the resolution process. We would like to emphasize that if you communicate your complaints and requests via our call center, we can assist you more quickly. New Holland
No solution was produced or a satisfactory answer given; you only received information about the problem, that's it. Solution? None.
