1
Recep is completely dissatisfied with the result

Netflix Charged Me for the Highest Package Without My Consent After I Subscribed

Recep
September 18, 2024 7:08 am
26

My Netflix subscription began on September 3, 2024, with the basic, lowest-cost package. However, on September 18, 2024, I discovered that Netflix had charged me for the highest-tier bundle without my agreement or approval. This was done without my knowledge, and I had no notice of any changes to my account or plan. As a result, I quickly deleted my membership because I did not consent to the price. I am now demanding that the additional amount charged to my card be reimbursed as soon as possible. I'm hoping Netflix can handle this fast and refund my money, as I did not authorize the upgrade to a more expensive service.

Recep
September 18, 2024 3:25 pm

I corresponded with customer service. I activated the subscription on 03.09.2024. On 04.09.2024, one day later, my subscription was upgraded from standard to Premium. The children might have made the change without realizing it. They charged 149 TL for the first payment, and because the subscription was upgraded one day later, they charged an additional 299 TL on 18.09.2024. The cost for one month of usage came to 450 TL. I did not expect this from Netflix. I will file a dispute with my credit card company.

Recep
September 22, 2024 7:19 pm

I think Netflix admitted the mistake. They refunded the 299 TL that was recently charged to my card. However, I don't know how we can trust and open a subscription from now on.

profile-icon
To be able to comment, or .

Comments

Be the first to comment

Similar Complaints

Netflix Charged Me Without Permission and Changed My Email and Phone Number

Begüm
March 28, 1:27 am
1
Netflix Charged Me Without Permission and Changed My Email and Phone Number
1
Çiğdem is completely dissatisfied with the result

Netflix Canceled My Account Without Asking! No Refund, And No Help

Çiğdem
February 25, 2024 11:57 am
104

Unauthorized Netflix Charge Despite Not Saving My Card

Damla
January 21, 9:16 am
1

I Canceled My Netflix Subscription But Still Got Charged

Hamit
March 30, 9:01 am
1

Netflix Charged Me Without Use – Unfair Payment, No Refund

Mehmet
February 14, 8:33 am
21
Report a Similar Issue