My Nebula subscription shows active but videos are locked, how can I fix this mismatch?

If your Nebula subscription shows active but videos are locked and you want to fix this mismatch;

Verify Your Subscription & Login;

• Make sure you’re signed in with the same email/account you used to subscribe
• Log out and log back in on the Nebula app or website to force a refresh
• If you subscribed via Patreon/third-party, log in using that same method first
• If you forgot your password, use the “Forgot Password” option to reset it — enter your email and follow the reset link sent to you

Check Where Your Subscription Is Managed;

• If you subscribed through the App Store or Google Play, also check that subscription list to confirm your plan is active there
• If it’s active in a store but locked in Nebula, the platform and Nebula sometimes don’t sync — this needs support intervention

Contact Nebula Support With Details;

• Explain that your subscription is active but content is inaccessible
• Provide your account email/username, device, and how you subscribed
• Mention the subscription status you see
• Attach screenshots of your subscription confirmation and the locked content screens
• Submit a support request via Nebula’s support center

Ask them to;
• Verify that your subscription is correctly linked to your account
• Sync your subscription status on their server so content unlocks
• Confirm if there’s a bug or platform issue preventing access

If the issue isn’t resolved after support contact, share your experience and consider filing a complaint on Xolvie to push for proper resolution.