Brand Overview: NativePath
NativePath is a direct-to-consumer health and wellness brand operated by NativePath LLC. Co-founded in 2017 by physical therapist Dr. Chad Walding, the company provides nutritional supplements designed to restore ancestral nutrition fundamentals and support healthy aging.
Contact Info
Customer Support Email: [email protected]
Customer Support Phone: 1-800-819-2993
Industry and Operations
NativePath operates within the dietary supplements and functional nutrition industry. The brand functions primarily on an e-commerce direct-to-consumer model, offering one-time orders alongside recurring auto-delivery subscription plans. Key offerings include:
- Collagen Products: Grass-fed hydrolyzed collagen peptides in unflavored and flavored options aimed at supporting joint, skin, hair, and gut health.
- Functional Powders: MCT powders, bone broth protein, creatine blends, and greens formulas.
- Targeted Dietary Supplements: Krill oil, vitamin tinctures such as Vitamin D3 + K2, and formulas targeted at cognitive or metabolic wellness.
- Health Resources: Nutritional advice, fitness tips, and recipe guides aligned with whole-food living.
User Sentiment
Customer feedback across review boards and complaint directories shows significant consumer dissatisfaction regarding sales practices, billing, and fulfillment. The most common user complaints involve:
- Unintended Subscriptions and Recurring Billing: Customers frequently report being enrolled in recurring monthly subscription charges without clear realization during the checkout process.
- Subscription Cancellation Challenges: Users report difficulty halting recurring shipments or managing active subscriptions online, often needing direct customer service intervention.
- Aggressive Upselling during Checkout: Shoppers mention confusing promotional pop-ups and multi-step upsell screens that lead to unintentional duplicate orders or extra items.
- Refund Delays and Policy Limitations: Buyers report delays in receiving refunds promised by the money-back guarantee, along with out-of-pocket return shipping costs.
- Shipping and Delivery Delays: A number of reviews mention slow dispatch times, delayed transit, or packages lost in transit by third-party shipping carriers.
- Product Taste and Dissolvability: Several consumers cite issues with powder texture, such as clumping or foaming in liquids, as well as dissatisfaction with results.
Share Your Experience
If you’ve experienced issues with NativePath, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.