Brand Overview: NativeMed
NativeMed, operated by NativeMed LLC, is a digital health and telehealth platform based in Miami, Florida. Established to meet growing consumer interest in remote medical care, the company connects patients with licensed healthcare providers to access personalized weight-management plans and wellness treatments.
Contact Info
Customer Support Email: [email protected]
Phone Number: (888) 885-5313 / (833) 850-8585
Industry and Operations
NativeMed operates in the direct-to-consumer telehealth and wellness sector. The platform offers a cash-pay, subscription-based business model that bypasses traditional health insurance to provide access to medical consultations and pharmacy deliveries.
Key offerings include:
- Compounded GLP-1 Medications: Online access to compounded Tirzepatide and Semaglutide prescribed by licensed medical providers and fulfilled by partner compounding pharmacies.
- Longevity and Wellness Injections: Treatments such as NAD+ therapies designed to support metabolism and cellular health.
- Virtual Medical Evaluations: Asynchronous intake questionnaires and ongoing digital provider consultations for dosing adjustments and treatment monitoring.
- Home Delivery Fulfillment: Multi-month and monthly medication supplies shipped directly to patients.
User Sentiment
Consumer reviews and online discussions highlight several recurring issues, particularly concerning recurring subscription billing, cancellation restrictions, and pharmacy fulfillment.
- Unexpected and Recurring Charges: Customers frequently report confusion regarding multi-month billing cycles, auto-renewals, and unexpected consultation or refill fees.
- Strict Refund and Cancellation Rules: Users report significant friction when attempting to cancel orders or request refunds, citing restrictive cancellation windows and non-refundable administrative fees.
- Customer Service Inconsistencies: Several complaints describe difficulty reaching representative support, receiving conflicting information across communication channels, or encountering generic canned responses.
- Shipping Delays and Coordination Issues: Patients report delays in pharmacy fulfillment and shipping, occasionally causing gaps between scheduled doses.
- Medication Quality and Regulatory Concerns: Consumers express apprehension regarding the efficacy of compounded formulations, alongside broader public concerns regarding regulatory warnings surrounding compounded GLP-1 marketing claims.
Share Your Experience
If you’ve experienced issues with NativeMed, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.