I purchased a Mustela sunscreen directly from the brand’s official website, expecting a high-quality product. Unfortunately, the sunscreen arrived in poor condition—it was extremely watery and inconsistent in texture, far from what a reliable sunscreen should be. I immediately left a note through their site, but no one got back to me.
When I called customer service, they asked me to send photos of the packaging and explain the issue, even though I had already described the product as being watery, almost like plain liquid. I complied and sent an email with all the required information and photos, but still didn’t receive a response.
After waiting five days, I called again and explained that no one had replied to my email. I was told they were “very busy” and would get back to me eventually. They also claimed that every year the sunscreen formula changes, and that the 2025 version might indeed have a runnier consistency. They confirmed that the product was manufactured in 2024. Despite this, I requested a full investigation of the product and was promised a response within three days.
It has now been over ten days, and I’ve still heard nothing. I’ve never dealt with a company that presents itself as so professional yet completely fails to resolve such a basic issue. This experience has left me extremely disappointed, and I expect Mustela to take full responsibility and either refund or replace the faulty product.
I ordered Mustela sunscreen, only to receive a product with an expiration date marked as 2023. With it now almost 2025, I’m incredibly disappointed that such an expired product was sent to me. I initially thought I might be looking at the wrong date, but customer service confirmed that I was reading...
I purchased the Mustela sunscreen in June 2025 from an authorized pharmacy, expecting both quality sun protection and ease of use. Unfortunately, I was very disappointed with the product. First of all, the sunscreen’s texture is excessively greasy, leaving an uncomfortable, oily layer on the skin. D...
On May 9, 2025, I received a tube of Mustela sunscreen, but to my surprise, the expiration date reads 09/2023. I double-checked the packaging to make sure I wasn’t mistaken, but that’s clearly what it says. Now I’m left wondering—am I reading the correct expiration label, or is there another date pr...
I purchased the Mustela stick sunscreen expecting the convenience and quality the brand promises. However, after using it just once, the twist-up mechanism stopped working entirely for no apparent reason. Now, I can’t access the product at all—it’s completely unusable. This is extremely disappointi...
I purchased the Mustela Lipid-Replenishing Cream hoping to help my child’s sensitive skin, but instead it triggered a terrible allergic reaction and visible rashes. This is completely unacceptable from a brand that claims to be safe for babies and charges premium prices. When I called Mustela to re...
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